I suggest you ...

Don't rasterize the documents -- preserve searchable text and vector graphics

Currently, HelloSign appears to be rasterizing the user's PDF documents and converting them to images. After the document goes through HelloSign, the text in the PDF is no longer searchable, vector graphics (such as logos) become badly pixelated, and the print quality is much lower that the original PDF -- all of that is bad!

Please keep the PDF files as-is, with fonts and vector graphics -- just add the text fields and signatures on top of the existing PDF.

61 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Stas UshomirskyStas Ushomirsky shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • Anonymous commented  ·   ·  Flag as inappropriate

        This is THE missing feature, without this business will not find the software useful.

      • LeighLeigh commented  ·   ·  Flag as inappropriate

        +1 this is a serious issue and isn't just aesthetic. It is a massive accessibility issue for those with disabilities and makes no sense that documents submitted become JPGs. Another issue is that it's impossible to compare documents before and after signing using Adobe.

        Note: Other comparable services like EchoSign preserve text.

      • Kate WillinkKate Willink commented  ·   ·  Flag as inappropriate

        Please, please, pleasse address this. I've started trials with nearly every online-contract-signing service out there and only found disappointment. Finally, I found your service and was so excited to see what I needed- streamlined, professionally designed, and efficient. But then I come to find the actual contract itself, despite uploading a high quality PDF, ends up terrible quality and difficult to read! So sad!

      Feedback and Knowledge Base