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How to cancel or delete Dropbox Sign accounts

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Kate Hueter
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The information in this article applies to all Dropbox Sign customers. 

If you’re a Dropbox Sign user or an admin on a team account, you can cancel your trial or subscription online or by post.

Important note: Dropbox Sign subscriptions and fees are non-refundable and cannot be credited, unless required by law. To prevent being charged for your plan’s renewal, make sure to cancel your subscription before the renewal date. If you cancel after the renewal date, your subscription will be active until the end of the next billing period.

Review the Dropbox Sign Terms of Service for more details.


How to cancel Dropbox Sign subscription online

  1. Log in to Dropbox Sign. 
  2. Click your avatar (Profile picture or initials) on the top right.
  3. Select Settings.
  4. Click the Billing tab at the top.
  5. Click Cancel plan.
You’ll receive a confirmation email from Dropbox Sign that your subscription has been successfully cancelled, and you’ll no longer be billed.


How to cancel Dropbox Sign subscription by post

You can ask for your Dropbox Sign account to be cancelled in two ways:
  • Fill in this template and post it to the address below.
  • If you don’t want to use our template, you can send us a letter to request cancellation. Include the following information:
    • Your first name and surname
    • Email address associated with your account
      • If you don’t know it, include your preferred contact email address
    • Full name on the credit card you use to pay for Dropbox Sign
    • Last 4 digits of the credit card number
    • Expiry date (mm/yyyy)
    • Billing postcode
    • Amount charged
    • Date you were charged

If you live in the United States, Canada or Mexico, send your cancellation letter to:

Dropbox, Inc.
P.O. Box 77767
San Francisco, CA 94107

If you live anywhere else, send your cancellation letter to:

Dropbox International Unlimited Company
PO Box 13480
Dublin 2
Ireland

Important notes:

  • Postal requests take longer to process, especially if we don’t get all the necessary information. If your account is due for renewal, we encourage you to cancel online. If your account is renewed before we process your cancellation letter, these charges won’t be refunded.
  • Dropbox Sign accounts are not eligible for refunds.
  • Once you cancel your Dropbox Sign account, you can use it until the end of your current billing period. After this, it will be downgraded to a free account. You can still log in to access your signed documents and use the free version of Dropbox Sign. If cancelling a trial, the account will be downgraded to a free account at the end of your 30-day trial and you won’t be charged for a subscription.

How to delete your account

If you have an active subscription, you’ll first be asked to cancel it. Then, do the following:
  1. Log in to Dropbox Sign. 
  2. Click your avatar (Profile picture or initials) on the top right.
  3. Select Settings.
  4. Click the Profile tab at the top.
  5. Scroll down and click Delete my account at the bottom.
    • A pop-up box will tell you this action is irreversible and will delete all data, documents and signatures on your account.
  6. Click I understand. Delete my account to confirm.
    • Once you confirm, your account and all documents related to it will be permanently deleted.
Note: Accounts can’t be deleted on user’s behalf.

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