Do signers need a HelloSign account?

Signers don’t need to sign up for a HelloSign account to sign a document. When you send a signature request, the signer receives an email allowing them to open, review and sign the document whether they have an active account or not. We do create a passive/silent account for each signer, which they can activate (by creating a password) to access the benefits of having their own account.

After all the signers have signed the document, we email them the finalised PDF (depending on their notification settings), which they can view from the email. If they want to view all of their signed documents in one place on the HelloSign website, they need to activate their account by creating a password.

Why is my signer being asked to log in?

If your signer visits the HelloSign website, they’re asked to log in only if they already have an active HelloSign account. If not, they’re asked to activate their account by creating a password. If they have an active account and can’t remember their password, they should reset their password.

Will HelloSign market to my signers?

HelloSign won’t advertise or market to your signers who have passive/silent accounts.