The Hellosign API will try POSTing your callback event up to 6 times before disabling it. For each callback retry the interval is exponentially longer than the previous one.
Please note that our requests will timeout after 30 seconds, so callbacks will fail if your server takes longer than that to respond. The retry pattern is described below, an alert email will be sent to you after POSTing has failed several times.
|
RETRY |
DELAY AFTER PREVIOUS ATTEMPT |
|
First |
5 minutes |
|
Second |
15 minutes |
|
Third |
45 minutes |
|
Fourth |
2 hours 15 minutes |
|
Fifth |
6 hours 45 minutes |
|
Sixth |
20 hours 15 minutes |
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