If your signers are reporting that when they click on your Template Link, it says it's closed, please make sure that you are providing the correct Template Link URL. Here is where the link is located:
- Once you're logged into your account, click on "Documents", then "Template links"
- When you click on the title of the Template Link, a box will appear to the right side
- You're going to want to provide the URL under "LINK"