API quota refresh date

If your plan is on a monthly billing cycle, your API quota refreshes every month. If your plan is on an annual billing cycle, your API quota refreshes every year on the day you are billed. For example, if you're on a monthly billing cycle that starts on March 3, then your API quota would refresh on April 3. If you were billed on the 31st of the month and next month has 30 days, you’ll be billed on the 30th.

If you exceed the limits of your plan in a billing cycle, you will be automatically upgraded to the next highest plan. To prevent an automatic upgrade from usage, stagger your requests to avoid exceeding your monthly or yearly quota.

Notes:

• HelloSign sends a notice when you've used 80% of your monthly/yearly quota, then another notice when you reach 100% of usage and are automatically upgraded. Your subscription will remain at the new higher tier moving forward. 
• You can also log into to your HelloSign account (the account whose API key is used, or an admin or dev team member), and mouse over your email address in the upper right corner.
  
  • The dropdown will show how many API Signature Requests are remaining from your quota.
• You can use the GET /account endpoint to keep track of the account.

If needed, contact apisupport@hellosign.com to confirm your quota refresh date.