If your payment fails, you have 17 days to update your payment details with no consequences to your account.
After the 17-day period, if the payment isn’t successful your account will be automatically cancelled and you will have to repurchase your plan. If it was a team plan you'll have to re-invite members and recreate your team structure. Your account will be limited to free plan features.
After the 17-day period, if the payment isn’t successful your account will be automatically cancelled and you will have to repurchase your plan. If it was a team plan you'll have to re-invite members and recreate your team structure. Your account will be limited to free plan features.
Specifically, you’ll only be able to:
- Send up to three free signature requests
- View all existing documents
You won’t be able to:
- Use any templates (the ones you created will be locked)
- Access or edit any templates
- Create teams
- Access the unlimited requests
How can I resume my subscription?
To restart your Dropbox Sign subscription:
- If you’re a team member, reach out to your team admin.
- If you’re paying with manual invoices, contact invoices@billing.dropbox.com, so the request can be processed manually.
- If you’re a team admin or an individual customer, you can update your payment details in your account settings.
Your billing cycle may change after the update:
- If you resume your plan within 17 days from the failed payment, the billing cycle stays the same.
- It isn’t possible to resume after 17 days - you will have to start afresh with a new subscription; the billing cycle changes and starts on the date your billing information is updated.
What happens if I cancel my subscription?
If you're a team admin, as well as being downgraded to a free plan, your team will be disbanded, and all team members will keep their documents.
If you’re an individual customer you’ll be downgraded to a free plan, and you’ll keep your documents.
In both cases you’ll still have access to audit trails, integrations, status notifications, and the documents you previously signed or collected signatures on.
Note: Cancelled subscriptions cannot be retrieved or reinstated.
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