How to Separate Out the Audit Trail

The audit trail is an important piece of how we identify that your signer is who he/she says he is, and it's part of what makes HelloSign legal. For this reason, we cannot turn it off all together.

However, if you are a paid HelloSign Business User (or above), you may configure your account so that the audit trail is not attached to the signed document, and is returned to you as a separate file instead. To do so:

1. Click on your email address in the upper right corner.
2. Select the "Settings" option
3. Scroll down to the "Preferences" section and click the "Enable" box next to the "Do not merge signed documents" option
4. Scroll to the bottom of the page and click "Save"

Now, when a document is returned to you and you download it from the documents page, the document itself and the audit trail will download as two separate PDFs. NOTE: This only applies to downloading the document PDF in our app -- it does not remove the audit trail from the document for others who are part of the signature request process, including those who receive a final PDF copy when the document is complete.