The audit trail is an important piece of how we identify that your signer is who he/she says he is, and it's part of what makes HelloSign legal. For this reason, we cannot turn it off all together.
However, if you are a paid HelloSign Business User (or above), you may configure your account so that the audit trail is not attached to the signed document, and is returned to you as a separate file instead. To do so:
- Click on your email address in the upper right corner.
- Select the "Settings" option
- Scroll down to the "Preferences" section and click the "Enable" box next to the "Do not merge signed documents" option
- Scroll to the bottom of the page and click "Save"
Now, when a document is returned to you and you download it from the documents page, the document itself and the audit trail will download as two separate PDFs. NOTE: This only applies to downloading the document PDF in our app -- it does not remove the audit trail from the document for others who are part of the signature request process, including those who receive a final PDF copy when the document is complete.