I received an "Unexpected error occurred" error message

Troubleshooting steps:

1. First, try refreshing the page and signing the document again. We generally get that error when there is a temporary glitch in the system. Refreshing the page usually solves the issue.
2. If you're still having trouble, please contact our support team here and be sure to include:

• the time of the error
• the error code (if the error message provides one)
• the name of the document you were working with
• what you were trying to do: were you self signing, preparing a doc for someone else to sign, or signing a signature request?
• the email address you were logged in with

And we'll investigate further for you.

3. In the meantime while we're investigating, try using another browser. Often, glitches are browser-specific, so you may be hitting a problem in Internet Explorer that you wouldn't run into with Chrome, for instance. 

Are you looking to retrieve an old document you signed? Please click here.