Why am I not receiving email notifications?

If you are not receiving email notifications from Dropbox Sign, here are some possible reasons/solutions:

Possibility 1:

First, check to see if your email notifications are turned on.  

To do this, go to "Settings" > "Notifications."  

Make sure that all checkboxes are ticked for the notifications you want to receive, and click "Save Preferences."

Possibility 2:

Second, if you're not receiving the notification that the signature request has been completed, you might want to check what email address you sent it with.  

If you have more than one account with Dropbox Sign, you may have sent your signature request from your second account, which means the notification email would be sent to the email address on your other account.

You can go to your documents page to make sure you sent the signature request from the account in question.

Possibility 3:

Finally, all e-mails will come from noreply@mail.hellosign.com. It's possible your e-mail is bouncing e-mails from this address or sending them to spam.

Try adding noreply@mail.hellosign.com to your e-mail contacts so our e-mails won't be directed to spam or bounced out.

If none of these suggestions applies or resolves your issue, please contact our support team here.