We are not able to put accounts on hold or pause your membership. Once a subscription is canceled or downgraded, we return the fax number back to our fax provider and it can be assigned to another user. However, as long as you don’t delete your account, all of your documents remain on your account for your convenience.
Articles in this section
- Is HelloFax free?
- Am I getting charged for a subscription?
- How do I find my invoice or receipt?
- Overage fee for paid subscribers
- (HF) How do I change my credit card info?
- Can I put my account on hold, or pause my membership?
- How do I pay for a one time fax?
- How to cancel a subscription or delete an account