Default templates are managed on the Supported Objects page within Settings. Default templates allow admins the ability to present users with the correct template based on information stored on the record. default templates leverage Salesforce formula and lookup fields making this feature incredibly flexible.
- Navigate to
App > Settings > Supported Objects
- Click edit on the supported object to manage default templates
- Use Master Template to select a single active template
- Use Template Selector via Lookup or Formula Field to reference a field that will display the correct template ID.