How to delete a document for everyone

Anyone can delete a document from their own account, however only admins (and senders if the admin allows it) can delete a document for everyone. Documents that have been deleted for everyone are permanently deleted after 30 days, after which they can no longer be accessed or recovered.

Note: You can delete documents that are pending signature.

Delete a document for everyone

To delete a document for everyone:

1. Sign in to hellosign.com.
2. Click Documents in the left sidebar.
3. Hover over “⁝” (vertical ellipsis) next to the document you’d like to delete for everyone.
4. Click Delete for everyone.
5. Click OK to confirm.

All parties (admins, owner, shared access users, signers, approvers) will receive an email letting them know that the document has been deleted. All parties will also receive an email 3 days before the document is permanently deleted.

Download a document that’s been deleted for everyone

You can download a document that’s been deleted for everyone at any time before that document is permanently deleted. To download a document that’s been deleted for everyone:

1. Sign in to hellosign.com.
2. Click Documents in the left sidebar.
3. Click Status above the document list, and click Delete for everyone.
4. Hover over “⁝” (vertical ellipsis) next to the deleted document you’d like to download.
5. Click Download.

Admins: Allow senders to delete documents for everyone

If you’re an admin, you can choose whether or not to allow senders to delete documents for everyone. To manage this setting:

1. Sign in to hellosign.com with your admin credentials.
2. Hover over your email address in the top-right corner.
3. Click Admin console.
4. Click Settings in the left sidebar.
5. Click Documents and templates in the left sidebar.
6. Toggle Allow sender to permanently delete documents to on or off.