| This article describes a paid add-on available to customers on Dropbox Sign Essentials, Standard, and Premium.
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The Sign Paid Support Add-On enables all active members of a team to receive increased support entitlements. There are two levels of support available.
| No Paid Support Add-On | Paid Support Add-On Level 1 | Paid Support Add-On Level 2 | |
| Email support | Response within 1 business day. | Response within 8 hours. | Response within 4 hours. |
| Live chat support | Not available. | Available 24 hours a day, Monday through Friday. | Available 24 hours a day, Monday through Friday. |
| Phone support | Not available. | Available during local business hours* (9:00am–5:00pm, Monday through Friday). | Available 24 hours a day, Monday through Friday. |
*Local business hours are supported in Australia, Canada, Central Europe, Japan, the UK, and the US, and are determined by the location of the admin.
Note: Live chat and phone support are currently only available in English.
Learn how to contact Dropbox Sign support.
How to purchase the Sign Paid Support Add-On
The Sign Paid Support Add-On is available to users on a Standard plan with five or more licenses and all users on a Premium plan. To purchase the Paid Support Add-On, fill out the Dropbox Sign contact form and indicate which level of support you’d like to purchase.
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