How to contact Dropbox Sign support

Your support options depend on your plan and account type and whether you’ve purchased the Dropbox Sign Paid Support Add-On. Before you contact customer support, we recommend searching our help center for the answer to your question.

Support options by plan and account type

*Only available to users with the Dropbox Sign Paid Support Add-On

Note: Email, live chat, and phone support are currently only available in English.

Support hours and response times

All users can expect a response from email support within 1 business day, Monday through Friday. However, if you’ve purchased the Dropbox Sign Paid Support Add-On, you can expect a faster response.

Live chat and phone support response times depend on which level of the Dropbox Sign Paid Support-Add On you’ve purchased.

How to contact email support

1. Sign in to app.hellosign.com/account/logIn.

2. Click ? (question mark) in the top-right corner.

3. Select Contact Us from the dropdown.

4. Click Submit Request.

5. Click File a ticket.

6. Fill out the form and click Submit.

How to contact live chat or phone support

If you’ve purchased the Dropbox Sign Paid Support Add-On, sign in to hellosign.com with your admin credentials and and click Help at the bottom of the page to start a live chat or request a call.