Your support options depend on your plan and account type. Before you contact customer support, we recommend searching our help center for the answer to your question.
| Note: As of March 7, 2025, the Dropbox Sign Paid Support Add-On has been discontinued. Existing customers on the Standard or Premium plans with this add-on will have access to its features until May 1, 2025. |
Support options by plan and account type
| Free | Essentials | Standard | Premium | |
| Help Center | ✓ | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | ✓ |
‡If you have a request related to the Template Gallery, please contact support-templates@dropbox.com.
Support hours and response times
All users can expect a response from email support within 1 working day, from Monday to Friday.
How to contact email support
1. Log in to app.hellosign.com/account/logIn.
2. Click ? (question mark) in the top-right corner.
3. Select Contact Us from the dropdown menu.
4. Click Submit Request.
5. Click File a ticket.
6. Fill out the form and click Submit.
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