Your support options depend on your plan and account type and whether you’ve purchased the Dropbox Sign Paid Support Add-On. Before you contact customer support, we recommend searching our help center for the answer to your question.
Support options by plan and account type
*Only available to users with theSign Paid Support Add-On
Note: Email, live chat, and phone support are currently only available in English.
Support hours and response times
All users can expect a response from email support within 1 business day, Monday through Friday. However, if you’ve purchased theSign Paid Support Add-On, you can expect a faster response.
Live chat and phone support response times depend on which level of theSign Paid Support-Add On you’ve purchased.
How to contact email support
1. Sign in to app.hellosign.com/account/logIn.
2. Click ? (question mark) in the top-right corner.
3. Select Contact Us from the dropdown.
4. Click Submit Request.
5. Click File a ticket.
6. Fill out the form and click Submit.
How to contact live chat or phone support
If you’ve purchased the sign in to hellosign.com with your admin credentials and and click Help at the bottom of the page to start a live chat or request a call.Sign Paid Support Add-On,