Your support options depend on your plan and account type and whether you’ve purchased the HelloSign Paid Support Add-On. Before you contact customer support, we recommend searching our help center for the answer to your question.
Support options by plan and account type
*Only available to users with the HelloSign Paid Support Add-On
Note: Email, live chat, and phone support are currently only available in English.
Support hours and response times
All users can expect a response from email support within 1 business day, Monday through Friday. However, if you’ve purchased the HelloSign Paid Support Add-On, you can expect a faster response.
Live chat and phone support response times depend on which level of the HelloSign Paid Support-Add On you’ve purchased.
How to contact email support
To contact email support, sign in to hellosign.com and click Help at the bottom of the page.
How to contact live chat or phone support
If you’ve purchased the HelloSign Paid Support Add-On, sign in to hellosign.com with your admin credentials and and click Help at the bottom of the page to start a live chat or request a call.