You can use HubSpot workflows with the Dropbox Sign for HubSpot integration to automate processes based off of Dropbox Sign timeline events. When you’re creating a workflow in HubSpot, you have the following filters available when you set up your triggers:
- Dropbox Sign: Declined to Sign Document
- Dropbox Sign: Received Deferred Signature Request
- Dropbox Sign: Received Signature Request
- Dropbox Sign: Signed Document
- Dropbox Sign: Viewed Document
How to fix issues with workflows not processing properly
If you’re experiencing an issue regarding a signature request not processing properly, you may need to update your workflows. We recommend the following:
- Edit any existing workflows so that they’re based on timeline events instead of Contact properties.
- For example, if you have a workflow based on Last Contract Signed or Last Contract Viewed, change it to Dropbox Sign: Signed Document or Dropbox Sign: Viewed Document instead.
- Create all new workflows using timeline events instead of Contact properties.
- Update any of the following workflow contact timeline events to the updated name:
| Old Name |
Updated Name |
| Signature Request Sent |
Updated Signature Request |
| Signature Request Viewed |
Viewed Document |
| Signature Request Signed |
Signed Document |
| Signature Request Declined |
Declined to Sign Document |
- Remove any of the following workflow contact timeline events that are no longer supported:
- Signature Request Canceled
- Signature Request Reminded
- Signature Request All Signed
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