Troubleshooting
- "There's nothing to sign"
- Do you offer phone support?
- Email Invitation Links No Longer Valid
- Every time somebody clicks on my template link, it says the signature request is closed
- I forgot my password or don't remember creating one
- I have two accounts, can I merge them together?
- I received a page that says "Sorry, this link is no longer valid"
- I received an "Unexpected error occurred" error message
- My saved signatures are missing...
- There's Nothing to Download
- What web browsers do you support?
- Where can I get API Support?
- Where is the scroll bar?
- Where is the scroll bar?
- Why am I not receiving email notifications?
- Why does HelloSign keep logging me into the wrong Gmail account?
- Why isn't my smartphone signature appearing in my HelloSign account?
- Why won't it let me change the email on my account?
- Why won't my PDF convert?
- Why won't my signature upload?
- Why you don't see signatures and docs from the web version on the mobile app and vice versa