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  3. Troubleshooting

Troubleshooting

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  • "There's nothing to sign"
  • Do you offer phone support?
  • Email Invitation Links No Longer Valid
  • Every time somebody clicks on my template link, it says the signature request is closed
  • I forgot my password or don't remember creating one
  • I have two accounts, can I merge them together?
  • I received a page that says "Sorry, this link is no longer valid"
  • I received an "Unexpected error occurred" error message
  • My saved signatures are missing...
  • There's Nothing to Download
  • What web browsers do you support?
  • Where can I get API Support?
  • Where is the scroll bar?
  • Why am I not receiving email notifications?
  • Why does HelloSign keep logging me into the wrong Gmail account?
  • Why isn't my smartphone signature appearing in my HelloSign account?
  • Why won't it let me change the email on my account?
  • Why won't my PDF convert?
  • Why won't my signature upload?
  • Why you don't see signatures and docs from the web version on the mobile app and vice versa
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