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Troubleshooting

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  • Can I merge my accounts?
  • Do you offer phone support?
  • Email Invitation Links No Longer Valid
  • How to access your HelloSign account
  • I forgot my password or don't remember creating one
  • I received a page that says "Sorry, this link is no longer valid"
  • I received an "Unexpected error occurred" error message
  • My saved signatures are missing...
  • Troubleshoot issues uploading PDFs
  • Troubleshooting template links
  • What web browsers do you support?
  • Where can I get API Support?
  • Where is the scroll bar?
  • Why am I not receiving email notifications?
  • Why does HelloSign keep logging me into the wrong Gmail account?
  • Why isn't my smartphone signature appearing in my HelloSign account?
  • Why won't it let me change the email on my account?
  • Why won't my signature upload?
  • Why you don't see signatures and docs from the web version on the mobile app and vice versa
  • “This signature request has been closed” error message
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